8 Common Mistakes Made When Troubleshooting IT Issues

Before considering computer support in Dublin, troubleshooting is one of the tasks you might have performed eventually or even often. Usually, this comes with the pressure of trying to resolve an issue as soon as possible so that the organization can get back to running the business as usual. With this pressure and at times lack of experience troubleshooting, you can easily make mistakes that may have different unfavourable consequences.
To avoid making certain mistakes, here is a list of the most errors that you need to avoid or better yet consider professional computersupport in Dublin. You may have been making a number or a few of them and not realising that they are mistakes, but after reading this, hopefully, you will stop making them.
Being too Complex
It is a common presumption among IT personnel that by the time you are called upon, there must be a complex issue that requires a complexfix, yet sometimes the obvious is right there in front of you but you ignore it because you think Malware or some hack is causing the problem. You are likely to spend a greater amount of time troubleshooting for the most complex issue while all that may be needed is additional disk space or the password may have expired. The best advice is to start with the obvious.
Being a Lone-Wolf
You might have a number of years under your belt as an in-house IT professional or you may have been called to fix a problem in the dead of the night so you decide to do things on your own so that you can work faster and have the problem resolved as soon as possible. Well, whatever the reason is for going at it on your own, that is a mistake that you should avoid. If you cannot get a fellow IT person within the organisation to help you troubleshoot, at least login to a chat forum and get a few ideas from other professionals. There is safety in numbers and two heads are better than one. However simple the problem may seem, it is best to work as a team to troubleshoot it.
Not Learning from the Incident
Too often, you will be in a hurry to get the problem fixed and then move on to the next. This kind of procedure is likely to cause the problem to reoccur. A post-mortem of some kind needs to be carried out after troubleshooting and fixing the problem. Find out why the issue occurred? Who was responsible and figure out how to prevent it from happening again. Also, don’t carry it alone, it is a task best done as a team.
Making Permanent Changes
It is a common mistake for IT guys to make changes that they cannot work backward from. Backups to whatever changes you make are very important. If you do not backup, an error could occur and you would then have 2 issues to deal with, you will need to solve the original problem and then work on the change you made, this can double the amount of time you spend fixing an issue.
Clouding the Extent of the Problem
You may think you are saving your client from panic by downplaying the extent of the problem or you might be trying to save face because you are partly responsible for the problem. This can be a major mistake. You need to be transparent and let them know just how bad it is and how long it will take to fix it. Do not tell them it is a quick fix yet you know it will take hours to rectify. Hiding the fact that someone caused the problem, will make it escalate even more.
Failing to Document
As you try to get a problem fixed, a major mistake you may make is to work without a log of the steps you are taking. There are many times that you may need to backtrack and see what you did where and how. Giving in to the urge to just work without records in the hope that you will solve the problem faster, can be a big mistake that will cost you the same time you are trying to save.
Trusting Google for Every fix
While Google can be the source of great advice, it can also be the source of the wrong advice. A number of people are out there offering advice and fixes for different issues that they may not have real authority over. Following the advice they give without verifying how true it is, may only end up in another problem that needs fixing. You need to find trusted websites that are authorities on the subject you are dealing with.
Casting the Net Wide
You probably would reason that if you apply a number of fixes to a problem, you will save time and fix the problem. Sometimes this will work, and sometimes it won't. If it works, you will not know which fix resolved the problem and if it doesn’t, you will have a more complex issue to deal with. You should apply solutions, one at a time.
These eight mistakes a quite common and sometimes because you end up solving a problem anyway, you may think there is nothing wrong with what you are doing. Do not wait for things to go wrong for you to stop making these mistakes. Cut them out of your procedure.

Peter Odibo

I am full time Facility Manager, Part time blogger, Business man, and web and blog designer. I fancy and write about free mod games, tech tips and so on

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